Stay Informed
Check back here for the latest updates and announcements.

Nov 11th NOTICE : Change your default photo viewer to Paint. Your computer most likely uses an app called Photos. This Photos app is known to be buggy and causes various issues. Paint is stable and allows you to easily change file size.

Locate a Picture File: Find any picture file saved on your computer (e.g., .jpg, .png).

Right-Click the File: Right-click on the picture file to open the context menu.

Select “Open with”: Hover over or click “Open with”, then select “Choose another app” (or “Choose default program” on older versions).

Choose Paint: From the list of applications, click on Paint.

Check the box labeled “Always use this app to open .jpg files” to make Paint the default for this type of file. (you may need to do this whole process again for other photo types like .png)

Apply the Change: Click OK or Apply, and Paint will now be the default app for the selected file type.

File Size Reminder
Please be mindful of your file sizes—smaller is better. You can open a picture file with Paint and click the resize button 50% or even 25%. Tip if not all your attaches get attached the first time you can always edit the pre-auth and attach more and press the send attachments icon to update your pre-auth with new attachments . This is handy if they request more information as well.

Regularly Check for DOMx updates!!

Navigate to the System Administration tab in your DOMx software.
Click the “Check for Updates” button and follow the on-screen instructions.
Ensure you complete this step on your main server machine first, followed by all network machines. All machines must be on the same version to sync changes properly.

————————

Nov 4th, 1:00 am EST Update

We have released the latest DOMx update to all users. If we identify any issues, we will release additional updates as needed to address them and ensure minimal disruption. Please continue to check this “What’s New” page for the latest information.

————————

Nov 1st 2:50 pm EST update: We have deployed a solution, and so far, all test and live pre-authorizations with attachments are working well. We will gradually release the update throughout the day.

Nov 1st 11:20 am EST update: The issue has been identified within the CCD-WS (Common Communication Driver—Web Services) driver, not within DOMx itself. However, it is something we can configure. Stay tuned—an update is on its way!

Nov 1st 10:30 am EST update: We are currently investigating a few issues with the first live pre-authorizations sent today. We will proceed with the mass release once these issues are resolved. Stay tuned for further updates!

CDCP Pre-Authorization Update – November 1st

Today marks the first day that CDCP will accept attachments for pre-authorizations. To ensure a smooth experience, we will monitor initial submissions for a few hours before rolling out the full update to all users.

Stay Informed
Check back here for the latest updates and announcements.

General Release Instructions
Once we announce a general release:

Navigate to the System Administration tab in your DOMx software.
Click the “Check for Updates” button and follow the on-screen instructions.
Ensure you complete this step on your main server machine first, followed by all network machines. All machines must be on the same version to sync changes properly.

Thank you for your patience and attention!

———————————————————

October 30th Notice: We recently completed a testing session with Sun Life for CDCP attachments, and a few tweaks are still needed. Sun Life is working hard on this, and we have another session scheduled tomorrow, October 31st, at 3 pm EST. If all goes well, expect a “spooky” update soon! Enjoy your tricks and treats, and check back here on the morning of Nov1st for a walkthrough video to guide you through the updates.

Important Update: New Document Attachment Feature for EDI Preauthorizations

We’re excited to announce that a new feature allowing document attachments to EDI preauthorizations will be included in the upcoming DOMx software update, available to all users by October 31st.

This feature will align with the CDCP’s guidelines, allowing up to 30 attachments of no more than 7MB total (not each) per claim.

Action Required: To ensure you can utilize this new feature, please follow these steps at the end of October:

Go to the main computer where DOMx is installed.
Navigate to the System Administration menu.
Select Check for Updates.
Once the main computer is updated, proceed to update all other computers in your practice.

After the update, you can click the blue “?” help button in the top-left corner and select “What’s New” for detailed instructions and a video tutorial on how to easily add attachments to claims.

We’re confident this update will streamline your claims process, and as always, our support team is available to assist if you have any questions.

Thank you for choosing DOMx!

Sincerely,
The DOMx Team

——

In preparation for preauthorization coming into effect November 1st, Health Canada and Sun Life will be hosting technical briefing sessions to allow providers and your staff to have the information they need. These technical briefings will provide an overview of the process for submitting a request for services that require preauthorization as well as the paper claims process.

To ensure maximum participation and to provide flexibility in dates and times, several technical briefings will be offered, per the table below. Please note that the same information will be shared at each of these sessions.

These technical briefings will be held on Zoom. As such, please ensure the Zoom application is downloaded prior to the start of the technical briefing or join via your web browser.

Wednesday, October 23
from 12:00 to 1:00 p.m. (ET) in French
Link: https://hc-sc-gc-ca.zoom.us/j/65437566566
Phone number: 1-613-209-3054
Session ID: 654 3756 6566
Passcode: 925162

Thursday, October 24
from 6:00 to 7:00 p.m. (ET) in English
Link: https://hc-sc-gc-ca.zoom.us/j/69017174401
Phone number: 1-613-209-3054
Session ID: 690 1717 4401
Passcode: 170656

Tuesday, October 29
from 5:00 to 6:00 p.m. (ET) in French
Link: https://hc-sc-gc-ca.zoom.us/j/65514448994
Phone number: 1-613-209-3054
Session ID: 655 1444 8994
Passcode: 016422

Wednesday, October 30
from 12:00 to 1:00 p.m. (ET) in English
Link: https://hc-sc-gc-ca.zoom.us/j/65113207519
Phone number: 1-613-209-3054
Session ID: 651 1320 7519
Passcode: 933504

————

Click Video for CDCP Balance Billing in DOMx

CDCP Issues 2024-06-03 – Sun Life still have some issues: Claim Acknowledgements will get emailed the next day; getting new denturists properly registered. If you are still getting responses like “Provider Not Found” or ” Missing\Invalid Dental Office Number” then contact dacnetedi@gmail.com and they can bring it to the attention of Sun Life for you. Also Sun Life call centre:
888-888-8110

Important Update on Alberta Blue Cross 2024-06-19

As of June 1st, Alberta Blue Cross has taken over the administration of 9 programs previously managed by ADSC. Unfortunately, the transition has experienced several issues. Notably, as of June 14th, Alberta Blue Cross has acknowledged significant problems with the acceptance and adjudication of many claims. They are now placing claims on hold or pending status and will manually adjudicate many of them while working on a resolution.

For DOMx Users: To check for claim responses, follow these steps:

Navigate to the “Insurance” menu at the top of DOMx.
Select “Send Request for Outstanding.”
Choose the appropriate denturist.
Select the network “Telus Health Solutions – Group B” (not Alberta Blue Cross).

About the Fee Guides and Lab Fees:

Alberta Blue Cross Seniors 101: This program has its own fee guide.
Other Programs: These use the “Alberta Blue Cross – LIHB 2024” fee guide.

Please note, Alberta Blue Cross does not include lab fees in its standard fee guides (including Seniors 101). For these policies, denturists must manually input lab fees. However, the LIHB fee guide incorporates the full fee into the professional portion, so no separate lab fees entry is needed for LIHB benefit groups, except for the Seniors 101.

Dental Benefact issue 129 in May of 2024 describing the group numbers vs section aka division number
for an example if you are submitting for AISH put the X in division instead of the group.

Dental Assistance for Seniors Program (DASP) Fee Schedule
Low Income Health Benefit (LIHB) Denturist Schedule
Under the LIHB umbrella are the following groups:
Fee Schedule A
Alberta Child Health Benefit (group 20400)
Child and Youth Support Program (group 20403)

Fee Schedule B
Alberta Adult Health Benefit (group 23609)
Income Supports (group 19823)

Fee Schedule C
Assured Income for Severely Handicapped (AISH) (group 19823)

Fee Schedule D
Family support for Children with Disabilities (group 23800)
Supports for Permanency: Orthodontic services only (group 23726)

Fee Schedule E
Dependents under Alberta Adult Health Benefit (group 23609)
Dependents under Income Supports (group 19823)
Children’s Services (group 19824)

As of June 25th a remaining issues are:
1) the LIHB schedule only has 58110 & 58120 for adjustments whereas your denturist association uses 38110 and 38120
2) Conflicting messages from Alberta Blue Cross about whether to add .001 in lab or not for LIHB claims because they seem to continue to reject claims with a “lab fee required error” even though LIHB requires the denturist lab be combined into just a professional fee.

——–

2024 06 – Version 14.7.2.25

Update for Alberta Users:

We have introduced five versions of Alberta Blue Cross within our software to simplify your billing process. Regardless of the version selected, all submissions are processed identically by Alberta Blue Cross. You only need to ensure that the correct ID, group number, and your desired fees are entered.

Here’s a brief overview of the differences:

Alberta Blue Cross Standard: Uses their recommended professional fee. Remember, this version does not include lab fees, so you will need to enter these manually or choose to send your regular fees.
Alberta Blue Cross – DASP – Seniors 101: Adheres to the DASP 101 fee guide. Similar to the standard version, you must manually enter lab fees each time or use your regular fees.
The other three versions: These recommend the LIHB fee guide, which already includes the full fee in the professional portion, eliminating the need for separate lab fee entries.

This structure was designed to make fee entry more straightforward and to align more closely with the specific guidelines of each Alberta Blue Cross program.

2024 06 – Version 14.7.2.23

Update for Alberta. both ADSC and ADSC DASP Seniors 101 have been changed to send the electronic claims to Alberta Blue Cross now for Adjudication.

——

2024 04 – Version 14.7.2.19

NEW for 2024 is sending automated text reminders and confirmations which will directly update your DOMx Scheduler when appointments are confirmed. This will be an additional subscription fee. Contact us for more info on this feature (expect a slower call back from us until Sun Life gets their CDCP working … 😉

CDCP Fee guides for each province

click here to watch a quick video on how to use DOMx to help calculate patient portions for CDCP patients: DOMx CDCP Balance Billing on Vimeo
Your Denturist Association of Canada has been working extraordinarily hard to advocate for denturists’ interests in the CDCP program and serves as an excellent resource for information: CDCP Information Session Recording Releases – April 9, 2024 & April 24, 2024
Please find below the link to the folders where you will locate the recording and slideshow for the April 9, 2024, CDCP Information Session and the recording for the April 24, 2024, Q&A Session. DAC is waiting on a few clarifications for the Q&A document on questions not answered or that required follow-up from the April 24, 2024, session, and DAC will upload it into the file when it is complete, so keep your eyes out in the folder:

Click here for the DAC Drop Box resource for CDCP

Regards,
Mallory Potter, Executive Director
The Denturist Association of Canada
dacdenturist@bellnet.ca
Tel: 613-968-9467 / 1-877-538-3123

Sunlife Direct for Providers Sign up and Sign in
1) Register for Sun Life Direct Account
2) Login and register for CDCP
3) enrol in EFT (Electronic Funds Transfer). Sunlife claims 48 hour turn over to get your funds after a claim but possibly over a month if they have to mail you a cheque.

https://www.sunlife.ca/sl/cdcp/en/provider/

2024-04-18 CDCP Update POLICY REGARDING CLIENTS’ EXISTING DENTURES

https://files.constantcontact.com/595f57ab801/af1bad7e-b6ff-4b74-92f5-2b8a3a892e51.pdf

2024-04-12 DAC clarification on the need to sign up for CDCP

https://myemail-api.constantcontact.com/Important-Update–Canadian-Dental-Care-Plan–CDCP–Plan-as-of-April-12–2024—Mise—jour-importante-au-12-avril-2024-sur-le-R-.html?soid=1136999658901&aid=Cc-dPUWNRMU

CDCP Dental Benefits Grid. Select your province and choose the “DD” for denturist fee grid.

https://www.sunlife.ca/sl/cdcp/en/provider/dental-benefit-grids/

CDCP Stakeholder Kit

https://drive.google.com/drive/folders/1Gx4aIUQifeLArgNdSxeZu5Gn9timNHiG

Government of Canada CDCP website

https://www.canada.ca/en/services/benefits/dental/dental-care-plan.html

2024 01 – Version 14.7.2.13

Scheduler – Option to hide Patient Last Name which is good in an operatory setting where patients may be able to see your schedule
Add dynamic PDF Fields and Signatures for Exams – we can help you with customized pdf exams with data aware fields

A new button to create a new exam copying your inputs from the last exam as a starting point. (Very time saving)
Statement of Account – Ability to hide future appointments as an option
Patient Chart with a more visible patient number
Patient Info – Confirmation when changing Patient First or Last Name
Patient Clinical – Show Denturist and User
Treatment planning selection list from the patient account: user presses “new from template” list the templates are now in alphabetical order and allow user to change the sort up or down on both name or description
US Claim Form – Billing Provider for PreAuths should be blank however there is an option to populate as some insurance companies in the USA allow dentures to convert a pre-auth to an actual claim; ensured not dates are allowed on the date of service for a pre-auth; and correct date format
Insurance Claim forms Font had changed in 14.7.2.x and is now back to previous preferred font

Statement of Account Improvements when there is outstanding amounts from the year prior and if the balance is negative then we use the word “credit” to make it more clear than just a negative number

Created a default denturist for appointment columns like OP1 where there was no denturist allocated prior to correct an error when trying to send text from appointment in a column that is not a denturist like OP1

2024 01 – Version 14.7.1.34 or 14.7.2.9

New fee guide updates for all provinces Ontario (Ontario is 14.7.1.37 or 14.7.2.13 Released Feb 1st, 2024 )
As stated in the header paragraph we have text messaging available – call us for information on a text subscription rate as data rates apply.
We will also releasing a new version soon in Q1 with new product features (after everyone has updated with the new fee guides)

* clinicforms.co – for contactless patient forms on the comfort of your patient’s cell phones or links on your website or waiting room tablet – sign up for a free trial – there is still no charge for DOMx clients currently to use this service

2023 06 – Version 14.7.1.33

Johnston Group (BATCH) upgraded from DACnet v2 to V4
USA Tooth Codes updates
USA Claim form quantity field auto populated
Dentition Exam on it’s own

* coming soon * patient text messaging and scheduler on your phone !

2023 02 – Version 14.7.1.27

New 2023 fee guides:

Ontario Denturist Association Feeguide
NIHB 2023 SK, YK, NU, NW & SK NIHB for Hygiene
Hygiene 2023: BC, NL, and MB;New ins company – LiUNA! Local 506

2023 01 – Version 14.7.1.26

New 2023 fee guides:

Provincial Associations – All 10 + 3 Territories – Ontario is February.
Alberta Blue Cross, Pacific Blue Cross
Hygiene – ON, NB, QC, ABC
MB Family Services – set 2023 as current year
Commission de la construction du Quebec – joined eBilling

DOMx changes:

Added a “New Appointment” button from Patient File in their Account tab. This button will open the scheduler and the next appointment you create in the scheduler will auto-poplate with that patient’s name.
Added a “Go To Appointment” button from a Patient File in the Account tab when the cursor is in the Actions Grid on a particular appointment. Pressing the “Go To Appointment” will open the schedule and highlight appointment in question so it can be changed.
Fixed signature issue where a signature was created using a topaz on one machine and did not appear on machines without a topaz
Stopped med alert pop-up every time you open a patient

2022 06 – Version 14.7.1.23

Important DACnet update! users must update to this version before July 7th 2022 for electronic billing capabilty to continue.
On the patient clinical tab there is a new exam type called “Denture Exam – new” – check it out! It is a variation of the “Denture Exam”.
Users can now add their own pdf or word templates for exams. Go to the “Setup” menu; choose “Exams” then click the “New PDF/Word Exam” button to add a pdf of your choice.

2022 02 – Version 14.7.1.18

Denturist Association of Ontario 2022 Feeguide update

2022 01 – Version 14.7.1.13

Provincial Fee Guide Updates for all provinces in Canada except Ontario (Ontario’s 2022 Feeguide is produced for Feb 1st)

2021 08 – Version 14.7.1.12

Improvements to Scheduler Refresh Rate
Improvements to Scheduler recurring appointments “edit series” functions.
Insurance Companies Bilsland Griffith (BG) Benefit Administrators & TELUS AdjudiCare have joined DACnet
Alberta Blue Cross is now exclusively on the TELUS B network for DACnet transactions

2021 05 – Version 14.7.1.11

Ledger, Actions and Clinical grids can be sorted with the most recent entry either at the top of the grid or the bottom of the grid by clicking directly on the date field header – DOMx will now remember your preference for this sort order and the scroll bar will go to the most recent by default.
New Fee Guides for:
Manitoba NIHB, Guide Québec Indiens et Inuit (May 1st, 2021)
BC NIHB Hygienists, BC First Nations and Inuit Health Branch (June 1st, 2021)

When creating claims and pre-auths some users had to use a scroll bar find the tooth code, we have adjusted sizing to accomodate most screens on this window so users no longer need to scroll grid to view field.
Patient Alerts now also display the specific notes about that alert in the header.
ADA form – Box 36 should read Patient/Guardian, not Parent/Guardian
Setup of Treatment Plan templates to only show relevant fee guides
Fix for duplicating records on treatment plan pre-authorizations
New Installer for Visual Studio C++ 2010 redistributable package

2021 04 – Version 14.7.1.10

BIG NEWS !!! Manulife, after years of lobbying, has finally signed on with DACnet!!
Other Insurance Companies now signed on with DACnet: GroupHEALTH, SSNA (QU NIHB), Ontario Ironworkers, & RWAM Insurance.
New Fee Guides for:

DAO ( version 14.7.1.3 released Feb 1st to Ontario members)
DGO
ADA 2019 Fee Guide;
SK Supplemental Health 2020
Change updates to NB & BC
NIHB Fee Guides for: AB, NB, NL, NS, NT, NU, ON, PE, SK, YT

Fixes: some clinics had versions between 14.7.1.2 – 14.7.1.7 which had a few bugs introduced and now resolved: patient search popping up unexpectably on the scheuduler; Copy and Past functionality issues in the scheduler; Issues editing the notes in the appointments.

2021 01 – Version 14.7.1.2

New Fee Guides for: AB, BC, MB, NB, NS, PE, SK, YT, NL, NU, NT, QC
Patient Attachments and scan will provide warning for files more than 5MB and an Error more than 10MB – users should adjust their scan settings to 150 dpi and either Greyscale or Black and White. Most scanners have a default to 300 dpi and full colour. This results in file sizes literally 50 times larger than necessary.
Fix for cut/copy and paste function for appointments in the scheduler
Fix for email position on patient statements; invoices; and receipts
Ability to clear Treatment Plan status

2020 11 – Version 14.7.0.10

Digident intra-oral camera comptatiblity build for new Miscrosot 3.5 framework
Claim form formatting improvements for the French Claim form
fixed scheduler screen flickering when refreshing
Appointment notes editing improvements for network computers.
New DOMx license tracking framework to avoid interference from Windows Updates causing a new license serial code to be deployed.